Recorded on June 20, 2006
After three years of trying and two failed attempts at making the case for a learning management system, how one learning professional convinced her organization to evolve from data and content management to viewing learning and performance management as a strategic advantage.
Presented by:
Marguerite Samms
Director, Education Services
MultiCare Health System
Marguerite Samms, Director of Education Services for MultiCare, believed that an LMS would complete the alignment of systems for high performance. These systems included workforce development, performance management, operational effectiveness, and learning, which when aligned can offer measurable impact on sustained organizational performance.
Marguerite will show you how she built a successful business case for learning management from a 360 degree perspective: developing an internal support network, understanding what really matters to upper management, and getting past that first (or fifth) "No".
Topics covered:
* Dealing with the internal decision-making processBeing aware of team dynamics and how they can work to your advantageHelping IT and other departments realize "what's in it for them" in order to gain their commitmentAnticipating and avoiding setbacks (and how to re-open the conversation after they occur)
* What success metrics to establish, not establish and why
Real-life lessons from the trenches on how you can help your organization progress to the next level of learning.
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